Kids Collection
Bath Gown
UniSex
Pillow & Cushions
Kitchen Essentials
Towels & Napkins
Sofa Cover
Doctor Scrub
Delivery & Return
Nationwide delivery fee only PKR 99/-.
Delivery Options Overview
Elitetto offers convenient and reliable shipping options to suit your needs. Whether you’re looking for a budget-friendly delivery through our standard courier service, a faster express option for urgent orders, or a secure and carefully handled shipment for delicate items, we’ve got you covered.
For local deliveries, our standard shipping ensures your order arrives safely within 1–3 business days. For larger or more fragile products, we work with trusted logistics partners who specialize in careful handling.
Prefer to get your items yourself? You can also choose in-store pickup and collect your order directly from our shop at your convenience.
On this page, you’ll find a complete overview of our shipping methods, costs, and delivery timelines so you can choose the option that works best for you.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation E-Mail/Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
| Standard delivery Get it in 3-5 working days | |
|---|---|
| Orders over $100: All day delivery. Order anytime: | FREE |
| Orders under $100: All day delivery. Order anytime: | $5 |
| Weekday time slot from 12noon - 5pm. Order by 9pm. | $10 |
| Next day delivery Get it next day, 7 days a week | |
|---|---|
| All day delivery. Order by 9pm. | $5 |
| Weekday time slot from 12noon - 5pm. Order by 9pm. | $10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
| Standard delivery Get it in 2 working days | |
|---|---|
| All day Delivery from 7am - 8pm. Order anytime: | From $20 |
| Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: | From $35 |
| Next day delivery it next day on weekdays | |
|---|---|
| All day delivery from 7am - 8pm. Order by 7pm: | From $30 |
| Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: | From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange & Return Policy
At Elitetto, we want you to shop with confidence. If you are not fully satisfied with your purchase, we offer a simple exchange and return process to ensure your complete satisfaction.
Eligibility for Exchange or Return:
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Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
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Requests for exchange or return must be made within 7 days of receiving your order.
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Proof of purchase (order number or receipt) is required.
How to Request an Exchange or Return:
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Contact our Customer Support team via email or WhatsApp with your order details.
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Provide a brief reason for the exchange or return request.
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Our team will guide you through the process and arrange for pickup or provide the return address.
Shipping Costs:
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If the exchange or return is due to an error on our part (wrong item, defect, or damage), Elitetto will cover the shipping cost.
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For all other exchanges or returns, the customer will be responsible for the return courier fee.
Refunds:
Refunds (where applicable) will be processed once the returned item is received and inspected. Refunds will be made via the original payment method or store credit.
Delivery & Returns – Frequently Asked Questions
1. What is your standard delivery time?
Our standard delivery time is 1–3 business days from the date of order confirmation.
2. How much do you charge for delivery?
For orders worth PKR 2,000 or less, we charge a flat courier fee of PKR 99.
3. Do you offer free delivery?
Yes! If your cart value exceeds PKR 2,000, your order will be delivered free of charge.
4. Which courier services do you use?
We work with trusted courier partners to ensure your package arrives safely and on time.
5. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email or SMS to track your delivery status.
6. What is your return policy?
You may return or exchange items within 7 days of delivery if they are unused, in their original condition, and with all tags attached.
7. How do I initiate a return or exchange?
Simply contact our customer support team with your order details, and we will guide you through the return process.
8. Who covers the return shipping fee?
If the return is due to a defect or an error on our part, we will cover the return shipping cost. Otherwise, the customer will bear the return courier fee.
Our Commitment to You
At Elitetto, your satisfaction is our priority. We understand that sometimes a product may not be the right fit, and that’s why we’ve made our exchange and return process simple and hassle-free. Our team is here to assist you every step of the way, ensuring that your shopping experience remains smooth and worry-free.
Tips for a Smooth Return/Exchange:
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Double-check the size, color, and product details before placing your order.
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Keep the original packaging and tags until you are sure you’re happy with your purchase.
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Contact us promptly if you notice any issues with your order so we can resolve them quickly.
We value your trust and are committed to offering quality products, reliable service, and excellent customer care — because at Elitetto, happy customers are our greatest achievement.
